These terms are the conditions for using Pabal (Pabal.me, "the service"), the messenger provided by (주)레벨업소프트 ("the operator"), and the Pabal apps. By signing up, or by accepting the terms in the app, you accept these terms and the Privacy Policy. This is a translation of the Korean terms; if the two differ, the Korean text applies.
When these terms apply, and changes
- These terms apply from not yet provided by the operator.
- Changes are announced on this page and in the app 7 days before they take effect (30 days for changes to your disadvantage), and the app asks you to accept the new terms. If you do not agree, you can stop using the service and delete your account.
Your account
- You sign up with your own phone number, and a sign-in code confirms that the number is yours.
- You must be at least 14 years old to sign up.
- You are responsible for your account and the devices signed in to it. If you find someone else using your account, sign that device out under Settings → Devices in the app, or tell Support.
- Names and usernames may not impersonate other people or the operator, and usernames the service keeps for itself cannot be taken.
App licence (end-user licence agreement)
- The operator grants you a non-exclusive, non-transferable right to use the Pabal apps for your own purposes on devices you own or control, as far as the rules of the store you got the app from (the App Store, Google Play and so on) allow.
- This licence is an agreement between the operator and you, not with Apple or Google. The operator, not Apple or Google, is responsible for the apps and their content.
- The operator alone provides maintenance and support for the apps; Apple and Google have no obligation to do so.
- If an app fails to conform to any warranty required by law, a user who got it from the App Store may tell Apple, and Apple may refund the price paid (Pabal is free). Apple has no other warranty obligation for the apps.
- Claims relating to the apps — product liability, failure to meet legal or regulatory requirements, consumer protection, privacy, or third-party intellectual property rights — are the operator's to handle, not Apple's.
- You confirm that you are not in a country subject to a U.S. Government embargo, and that you are not on any U.S. Government list of prohibited or restricted parties.
- Apple and its subsidiaries are third-party beneficiaries of this licence, and once you accept these terms Apple has the right to enforce this licence against you.
- The Pabal apps are built on the Telegram apps, which are published under the GNU General Public License (GPL). For the apps' source code, the rights the GPL gives you prevail over these terms, and nothing here limits them. You can ask for the apps' source code at halo@levelupsoft.com.
What is not allowed — zero tolerance
Pabal does not tolerate the content and conduct below. Content can be removed and accounts suspended without warning the first time it is found. Bots follow the same rules.
- Illegal content, and content that helps or encourages illegal acts
- Any content that sexually exploits or abuses children — removed as soon as it is found and reported to the authorities
- Harassment, bullying, threats, stalking, and spreading other people's personal information without their consent
- Hate speech and incitement to discrimination on grounds such as race, ethnicity, nationality, religion, sex, sexual orientation or disability
- Pornography and sexually explicit content, and intimate images or videos taken or shared without consent
- Content that incites or glorifies violence or terrorism, or encourages self-harm
- Spam, scams, phishing, malware, and unwanted advertising sent in bulk
- Impersonating another person, an organization or the operator
- Infringing other people's copyright, trademarks or other rights
- Trading drugs, weapons or other illegal goods
- Attacking the service, sending excessive automated requests, or getting into other users' accounts
Reporting, and what happens next
- In the app, press and hold the message (right-click on a computer), choose Report and pick a reason. A user or a whole group can be reported from the menu on their profile. Support shows how, step by step.
- Outside the app, report to support@levelupsoft.com or to @PabalSupport in the app.
- Reports are read by the operator. They are reviewed within 24 hours: content that breaks the rules is removed, and the account that posted it is suspended or removed.
- The person reported is never told who reported them.
- You can block anyone at any time. Once you block someone, the messages they send are not delivered to you.
Restrictions and suspension
- If you break these terms, the operator may remove the content concerned and restrict, suspend or remove the account. Where possible, you are told why.
- If you disagree with a decision, write to support@levelupsoft.com; it is reviewed again and you get an answer.
- You can delete your account and stop using the service at any time.
Your content
- The messages, photos and files you send remain yours.
- You give the operator the right to handle that content as far as needed to provide the service — to store it, deliver it to its recipients and show it in the apps. The operator does not use your content for advertising and does not sell it.
- You are responsible for the content you send.
Changes to the service, and ending it
- The service is free. The operator may change its features or pause it briefly for maintenance.
- If the service is to end, this is announced on this page and in the app at least 30 days in advance.
Liability
- The operator works to keep the service running reliably, but does not guarantee that it runs without interruptions or errors.
- Unless the operator acted intentionally or with gross negligence, the operator is not liable for content users post, disputes between users, or damage caused by users' own devices or connections. Where the law sets the operator's liability, the law applies.
Relationship with Telegram
Pabal is an independent service compatible with the Telegram protocol (MTProto). It is not affiliated with or endorsed by Telegram, and Telegram accounts and chats have nothing to do with Pabal.
Owners of voice bots
Transcripts, an own model key, raw-audio mode (원음 모드) and MCP servers can be used only after the bot's owner accepts the bot owner terms (version 4) on @BotFather. Items 1–11 of those terms follow.
- With transcripts on, the bot's owner receives the AI-written text of each call when it ends, and handles and protects it.
- A caller to a bot with transcripts on first hears, when the call connects, that the text goes to the bot's owner.
- The owner keeps transcripts only as long as needed, deletes them when the caller asks, and never uses them to train models.
- With an own model key, the call's audio and text go to that key's provider under the owner's own contract; the owner is responsible for that processing and says so in their own privacy notice.
- In raw-audio mode the call's audio goes to the owner's server, not the operator's AI model. The owner processes it, uses the caller's voice and words only as the law allows, and deletes them when no longer needed.
- When a caller asks where the owner's server is or what it does, the owner tells them.
- The bot always says it is an AI and its answers are made by an AI. No person answers in its place and no recording of a person is played as the AI's answer. In raw-audio mode the operator plays "This is an AI voice bot. The call's audio goes to the bot developer's server." at the start of the call.
- The bot never asks for card numbers, resident registration numbers, passwords or verification codes, and follows the voice bot rules.
- The operator does not store transcripts; once delivered they are deleted from the server within 24 hours. Keys, raw-audio and MCP secrets are kept encrypted and never logged.
- With an MCP server registered, what the caller says is sent to that server when the model calls its tools during the call. The owner is responsible for that server and those it passes data to, and declares the recipients truthfully.
- If these terms are broken, the operator may stop the bot's voice calls or the bot.
Calls from bots — voice bot owners
A bot may call people only once its owner has accepted the bot owner terms (version 4) in @BotFather, declared its purposes and turned its calls on, and the operator has allowed it. Its calls go only to people who allowed that bot. The bot's owner also keeps to the following.
- The bot calls people only for the purposes it declared and the operator allowed (reminders, wake-up, deliveries, appointments). No advertising, sales pitches or promotion — not inside a delivery or appointment call either.
- In its first words the calling bot says its name and that it is an AI, and it never poses as a person, an organisation or Pabal staff.
- What the bot gives for each call (its context) holds no sensitive information such as health, finances (amounts, accounts) or addresses, and the bot never asks for or suggests passwords, verification codes or card numbers.
- The bot does not try to call anyone under 19.
- The bot does not try to get round quiet hours, rests or daily limits (calling through several bots or accounts included). When a person says they no longer want its calls, it does not call again.
- The owner keeps a privacy policy of their own that says the call's content goes to an AI provider. Calls from bots are not end-to-end encrypted.
- The owner's display name appears on the permission sheet people see.
- If these terms are broken, the bot's calls to people stop, and every voice feature may stop.
- What calling people tells the owner (Pabal id, whether they allowed the bot, whether they answered, when and how long, who hung up) is used only for the declared purposes, given to no one, and deleted once the permission is off. The owner does not infer a person's routine or whereabouts from when they answer.
- The owner never makes the permission a condition of a service, nor gets it by deceit (messages with the permission link included).
- The purpose given for each call is that call's real purpose. The wake-up window is used for nothing else (the server takes the purpose as the bot gives it).
- The owner keeps the bot's token safe and, on learning it leaked, reissues it in @BotFather at once. The token is the right to call people.
- Calls a bot makes bring its owner no transcript (item 1 of “Owners of voice bots”). What the owner gets is what item 9 lists.
Governing law and disputes
These terms are governed by the laws of the Republic of Korea. Disputes about using the service are first to be settled through Support; where a lawsuit is needed, it is heard by the court that has jurisdiction under the Korean Civil Procedure Act.
Operator
- Operator: (주)레벨업소프트
- Representative: 장효정
- Address: not yet provided by the operator
- Business registration number: 401-86-01720
- Contact: halo@levelupsoft.com
- Support: support@levelupsoft.com